Q: I’m trying to sign in and I need to select the number in my app that’s displayed on the sign-in screen, but the notification prompt from Authenticator is blocking the screen. What do I do?Ī: Select the “Hide” option on the notification so you can see the sign-in screen and the number you need to select. The prompt reappears after 5 seconds, and you can select the correct number then. Note: Policies to limit resource access using GPS location are not yet supported in the US Gov cloud. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Q: How is my location information used and stored?Ī: The Authenticator app collects your GPS information to determine what country you are located in. Here’s what each permission level will mean for you:Īllow all the time (recommended): While you’re still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour.Īllow only while using the app: While you’re still accessing the protected resource, every hour, you’ll need to pull out your device and manually approve the request.ĭeny and don’t ask again: If you select this option, you’ll be blocked from accessing the resource.
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Follow the Android prompts to grant that permission. On Android, Microsoft recommends allowing the app to access location all the time. If you change your mind, you will need to go to Settings and manually enable the permission.
You will need to go to Settings and manually enable the permission.ĭon’t allow: If you select this option, you’ll be blocked from accessing the resource. Keep only while using: While you’re still accessing the protected resource, every hour, you’ll need to pull out your device and manually approve the request.Īllow once: Once every hour that you’re still accessing the resource, or next time you try to access the resource, you’ll need to grant permission again. Here’s what each permission level will mean for you:Īllow while using the app: If you choose this option, you’ll be prompted to select two more options.Īlways allow (recommended): While you’re still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Follow the iOS prompts to grant that permission. On iOS, Microsoft recommends allowing the app to access location always. You’ll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Why am I seeing this?Ī: You will see a prompt from Microsoft Authenticator asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Q: I got a prompt asking me to grant permission for the app to access my location.
Frequently asked questions Permission to access your location The Microsoft Authenticator app is available for Android and iOS. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. If you don't see an answer to your question, go to the Microsoft Authenticator app forum.
This article answers common questions about the Microsoft Authenticator app. Common problems with the Microsoft Authenticator app
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